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FAQ

FAQ

Care Instructions

When washing the clothes, turn the garment inside out and place it in machine wash cold with like colors. Do not use bleach, and do not tumble dry. We recommend hanging the garment to dry.

 

Sizing

In general, our sizes run a bit large so it last longer with the growth of your kid. When you buy a 2 years size, it will fit your child from 2-3 years old.  Please email us at info.sandiapr@gmail.com or write us through Facebook or Instagram if you have any other questions.

 

Exchange and Return Policy

  • We want you to be happy with your purchase so if you are not satisfied you can return or exchange your purchase within 15 days of receiving your package.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
    To complete your return, we require a receipt or proof of purchase.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. All sale items are final.

 

Payments

We accept the following payment methods: Visa, Master Card, AMEX, Paypal, ATH Móvil Business, and Venmo.

 

Shipping

  • To where do you ship? We ship worldwide.
  • How long does it take you to process an order before it is dispatched? If the style is in stock, we will ship your order between 5-7 days. If the style is out of stock, but available to order, it will ship in 2 weeks/14 days.
  • Where are your packages shipped from? Our packages are ship from San Juan, Puerto Rico
  • Do you ship packages internationally? Yes, we ship worldwide.
  • How do I track my order? Once your package is shipped, we will be sending you a tracking number with the courier’s name.